Rseven Blog

Some fun facts from the aggregate data in Rseven.

1. Top users of Rseven on average sends & receives 30 SMS per day and talks on the phone for 30 minutes per day.
2. Rseven users on average only talk/text with 10% of the people in their contact list in a month. That means the size of your phonebook is not a measure of your popularity & “connectedness”.
3. Top Rseven users on average connects over the phone (talk/text) 1,692 times in a month (55 times/day). That is more than your average communications (poke, post on wall, message) with your Facebook friends. This shows that the mobile graph is bigger and stronger than the social graph.

Continuing from the previous post about the results of the survey, I want to share with you new features that you wanted to see & pay for in Rseven.

From the options given above, our users wanted the integration to Gmail the most. We have long wanted to somehow integrate the calls & messaging data from Rseven into Gmail so that you can have a seamless messaging experience. Our plan is to insert the calls & messages you had with a contact into the threaded view of your email exchanges with the same contact. How are we going to achieve that? The answer is by using Google Apps. I’ll let you know the details when we’re ready.

The next most wanted feature is an obvious one; transcription of recorded calls. We are exploring several options and all of them will require a form of payment, so this will be a premium feature. But some questions remain regarding the charging mechanism, since most of the transcription services charges per word transcribed. Which means Rseven user would need some control on which calls to transcribe & which ones to ignore. A bigger problem with recorded call is the fact that the Android platform still have limitations on call recording; it can only record from one side only (your side). Hence the conversation will be one-sided only and wouldn’t make much sense.

The bill checker feature will be a useful tool for users to keep track of their phone expenses. The idea is you can upload a soft copy of your phone bill and Rseven will add the contact name to the phone numbers in the bill. If there is no match, you can manually tag the phone number to a contact after comparing it with the call data in the Timeline. After that Rseven can group and sum the total cost for each contact per month. I bet this will be used by people that charges for their services by time such as lawyers, PR firms & consultants.

Since Rseven is a freemium service, we rely on a portion of ours users to upgrade to Rseven Pro to pay the cost of running & developing the service. However the results of the survey shows that a lot of users are willing to pay for the transcription services but not so much for the other features.  We will decide later whether we can offer those services for free and charge for higher usage.

Other than the options given you also requested some features not on the list. Some users wanted us to track the location of the person on the other side of the call. This is impossible to do, we can only get data that resides on your phone, not anyone else’s.

Thank you very much to the users that responded to our survey. Keep on using Rseven and email us at support@rseven.com anytime if you have other suggestions.

We’ve sent out our first user survey to our most active users earlier this month and this is what you said.

The most used and loved feature on the Rseven website is the Timeline. I’m not surprised by this as it is the core of what Rseven does – capturing your daily activities as recorded by your phone – and the best way to view these data is in a Timeline so you can go back last week, last month or even last year to see what you did, who were you with, where did you go and what were you thinking.

I was more surprised that lots of people use the Contact Manager, I suspect the ability to set your contacts as inactive is a useful feature because it removes them from the phone but you still keep it in the Rseven website just in case you need it later.

We received a few suggestions to add merging tools to help with duplicated contacts. This is a problem with many contact management tool and since we support multiple phones & multiple platforms, sometimes unexpected things happen. We hear you and now merge contacts is in our to do list.

Another popular feature is Conversation – very useful in recalling your exchanges with your contacts. We plan to make it easier for you to see the details of the calls by showing the Notes in the bubble and adding a unique icon for recorded calls.

On the mobile apps, Auto Backup is the feature used by most users – not surprising. Archive All which is a feature on Nokia app only was added to help you quickly archive everything now without waiting for Auto Backup to start or refreshing every item type. Now we plan to add this feature to all version of Rseven.

Call recording is also very popular but only available on Nokia & Windows Mobile apps. We received a lot of requests to remove the beep during the recording on Nokia phones – it’s something that we tried to do but currently it doesn’t remove it completely. I suppose we just have to live with it for the moment.

Thanks for all the responses. In the next post I will share with you what are the most requested features on Rseven.

Now you can use Rseven on the latest Nokia phone the Nokia N8 (above) and other Symbian^3 phones such as the C6, C7 and the E7 with the full keyboard (below). Just search for Rseven in the Ovi Store on the phone or go to rseven.com/d to download it.